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We believe in customer satisfaction! We guarantee our items to be as described and authentic. Returns are always gladly accepted for a full refund.
A word on condition:
All items are in good condition unless otherwise noted. Any condition issues are clearly indicated within the description.
Payment:
Our shopping cart accepts payment by credit cards and bank transfers online through Paypal.
We also accept payment by check, money orders and cash; just email us with the item # or design # of the item(s) you would like to purchase.
Shipping Cost:
For most items, shipping within the continental US is included in the price.
For larger items or items under $250 nominal shipping charges may apply.
Outside the continental US shipping charges, at cost, will apply.
International shipments are insured and declared for the full purchase price.
When insurance is not available items will be sent at the buyer's risk.
Shipping Method:
We prefer to ship by UPS Ground though we are happy to use the carrier of your choice excluding FedEx on items over $500 (FedEx does not insure fragile items or art worth over $500).
We email customers the tracking information as soon as their order is shipped
Packing:
Safe delivery is our #1 concern.
All items are securely packed with bubble-wrap and foam peanuts in strong cardboard boxes, when necessary we double-box.
We are GREEN so we RE-USE all clean and viable packing material; it may not always look glamorous but is the most environmentally responsible solution.
Gifts:
We provide gift-wrap service and gift receipts.
Please let us know if you would prefer all-new packing material.
Identification:
- I happily assist with identification of items you own but only for active customers or dealers that I have a business relationship with; to begin such a relationship, please just email me at damon@vmglasshouse.com.
- Unfortunately I do not provide "values" as it is simply not feasible nor am I a certified appraiser.
- Under no circumstances will I evaluate other dealers' items for a third party, please do not ask me to.
Dealers & Sellers:
-If you have something to sell and wish to offer it to me, great; please email me a photo and be clear that you are offering the item to me for sale
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I will gladly provide the name of the company and designer (if I know it) but if I am interested in an item that is for sale my reply will be limited to an offer. Please understand that I expect to be given first refusal. I kindly ask you to respect this policy in good faith and know that I understand it is in my best interest as a business to make strong, realistic offers.
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It is my policy to pay more for non-auction, new-to-market items.
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Note that I will not bid on items at auction after they have been offered to me privately.
Email us at info@vmglasshouse.com to let us know what you want or if anything isn't working or could be improved. We love your feedback!
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